Beware of Fraudsters Impersonating Finax Employees

To ensure your safety, we have compiled critical information on how to recognize such frauds and protect your personal and financial data.

Common Fraud Techniques

• Claiming that immediate action is required to fill out a form allegedly needed by financial supervision authorities.
• Sending emails containing links to fake documents or websites designed to steal your login credentials or to install malicious software.
• Requesting sensitive personal information, such as your ID details or payment card data.
• Encouraging you to install remote access applications, claiming this is necessary for account verification or portfolio management.
• Making unsolicited offers of financial services, promising high or guaranteed returns.
• Pressuring you to act quickly, often through aggressive sales tactics.
• Posing as employees of Finax, including through fake documentation and impersonated websites.
• Fake web page with wrong account numbers that we use for our services.

What Information Should Never Be Shared?

• Login credentials, including your Finax profile password or online banking details.
• BLIK codes or other authentication codes.
• Personal information like ID numbers, payment card details or account balance.
• Remote access application installations (e.g., TeamViewer, QuickSupport, AnyDesk).

What Should You Do if You Encounter Suspicious Activity?

• Stay calm and never rush into making decisions under pressure.
• Terminate any suspicious call immediately. If in doubt, directly contact Finax customer support at our official helpline: +421 2 2100 9985.
• Verify website URLs carefully. The only official Finax website is: www.finax.eu.
• Verify caller via different communication channels.
• Report suspicious contacts to our helpline: +421 2 2100 9985.
• Check the credentials of anyone offering financial services and confirm their legitimacy through official channels.

How to Protect Yourself?

• Do not trust caller IDs or email sender names blindly; scammers can manipulate these details.
• Never install apps from untrusted sources or click on unknown links.
• Always use unique passwords for different online accounts and regularly update them.
• Be cautious if asked to keep communication confidential or discouraged from seeking advice.
• Remain sceptical of unsolicited approaches offering financial advice or investment opportunities.

Remember the Following Principles:

• Finax will never require you to install third-party software for accessing your profile.
• Never share passwords or sensitive data over the phone or via emails.
• If you are unsure or suspicious, always contact our official customer service channels directly for assistance.

Your safety and security are our top priorities. By following these recommendations and staying vigilant, you help protect yourself and your finances.

Stay safe and invest securely.